Privacy Policy
Learn how we collect, use, and protect your personal information when you use Roopam Tools.
Last Updated: February 2, 2026
This Privacy Policy describes how Karmam Martech OPC Private Limited ("Roopam Tools", "we", "us", or "our") collects, uses, and protects your personal information when you use our e-commerce platform for pottery tools.
By using Roopam Tools, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create an account on Roopam Tools, we collect:
- Name and email address
- Username and password (encrypted)
- Phone number (if provided)
- Profile information you choose to add
1.2 Order & Shipping Information
When you place an order, we collect:
- Shipping address and delivery details
- Billing address
- Order history and preferences
- Product selections and customization choices
- Communication preferences
1.3 Payment Information
Payment information is processed by our secure third-party payment processors (Razorpay for India, Stripe for international orders). We do not store complete credit card information on our servers. We may retain:
- Last 4 digits of your card number for order reference
- Transaction history and order amounts
- Payment method type (e.g., card, UPI, net banking)
1.4 Custom Design Uploads
When you upload custom designs for pottery stamps, molds, or other products, we collect:
- Design files (images, vectors, text)
- Design specifications and preferences
- Any notes or comments about your design
- Metadata associated with uploaded files
1.5 Technical & Usage Information
We automatically collect certain technical information:
- Device information and operating system
- Browser type and version
- IP address and approximate location (city/region)
- Pages visited and products viewed
- Search queries and interactions with our website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including custom product manufacturing
- To ship products to your specified delivery address
- To process payments and maintain transaction records for accounting
- To communicate with you about your orders, shipping updates, and support
- To improve our products, services, and website functionality
- To personalize your shopping experience and show relevant products
- To detect, prevent, and address fraud, security issues, and technical problems
- To analyze usage patterns and customer preferences
- To send you promotional emails about new products (you can opt out anytime)
- To comply with legal obligations and enforce our Terms of Service
3. Custom Design Data & Usage
3.1 How We Handle Your Designs
When you upload custom designs:
- Your design files are securely stored on our servers for order fulfillment
- We use your designs to manufacture the pottery tools you ordered
- By default, your designs may be featured on our website as ready-made products available to all customers (unless you have an explicit exclusivity agreement)
- We may display your designs in our product galleries, promotional materials, and social media
3.2 Design Privacy & Exclusivity
If you require your design to remain private and not be shared with other customers, you must request an exclusive design arrangement in writing by contacting team@roopam.ooo before placing your order.
4. Our Data Protection Commitment
We do not sell, rent, or share your personal information with data brokers or advertisers.
We do not misuse your data for purposes unrelated to your orders and our services.
Your information is used solely for:
- Processing and fulfilling your orders
- Providing customer support
- Improving our products and services
- Sending order updates and optional marketing emails
- Complying with legal requirements
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (HTTPS/SSL)
- Secure storage of sensitive information
- Regular security audits and monitoring
- Access controls limiting who can view your data
- Password hashing and secure authentication
- PCI-compliant payment processing through trusted providers
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill orders and provide customer support
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our Terms of Service
- Maintain transaction records for 7 years (as per tax laws)
When you delete your account, we will delete or anonymize your personal information, except where we need to retain it for legal or legitimate business purposes.
9. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Update or correct inaccurate information in your account settings
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Data Portability: Request a copy of your data in a portable format
- Marketing Opt-out: Unsubscribe from promotional emails using the link in any email
- Object: Object to certain uses of your information
To exercise these rights, please contact us at team@roopam.ooo.
10. International Users & Data Transfers
Roopam Tools operates from India. If you are accessing our services from outside India:
- Your information may be transferred to and processed in India
- Data protection laws in India may differ from those in your country
- By using our services, you consent to the transfer of your information to India
- We take steps to ensure your data is protected according to this Privacy Policy
11. Children's Privacy
Roopam Tools is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at team@roopam.ooo, and we will take steps to delete such information.
12. Third-Party Links
Our website may contain links to third-party websites (such as social media, tutorials, or partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Karmam Martech OPC Private Limited (Roopam Tools)
Email: team@roopam.ooo
By using Roopam Tools, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting us with your information.